All Systems Operational

About This Site

If everything here is green, there should be nothing to worry about.

If you're having troubles which aren't mentioned below please get in touch via your Client Manager or client.support@safecall.co.uk.

Uptime over the past 90 days. View historical uptime.
Whistleblowing hotline Operational
90 days ago
100.0 % uptime
Today
Phone lines Operational
90 days ago
100.0 % uptime
Today
Web reporting Operational
90 days ago
100.0 % uptime
Today
Secure report delivery Operational
90 days ago
100.0 % uptime
Today
Case Management Platform Operational
90 days ago
100.0 % uptime
Today
Report management system ? Operational
90 days ago
100.0 % uptime
Today
Whistleblower communications ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 5, 2020

No incidents reported today.

Dec 4, 2020

No incidents reported.

Dec 3, 2020

No incidents reported.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Email processing delays
Resolved - Emails are now back to normal and are all being dispatched within a few seconds. We will continue to monitor the situation over the weekend and next week.
Nov 27, 17:40 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 16:09 GMT
Update - We believe the issue is now resolved - and we will be monitoring the situation for the rest of the day.
Nov 27, 16:09 GMT
Update - Hey - we are continuing the investigate the cause of delays with emails being sent.

This is currently affects approximately 17.5% of emails sent from noreply[at]safecall[dot]co[dot]uk, and the delay is approximately 15 minutes.

Should an email for your 2FA code be delayed, this code will have expired by the time it arrives. We recommend that you attempt to log in again, rather than using the old code.

We apologise for the inconvenience this will cause.
Nov 27, 10:43 GMT
Investigating - We are currently experiencing sporadic processing delays when sending emails. This may impact your ability to log in to the system, as the 2FA code may have expired when the email arrives. If this occurs, please attempt a fresh log in.

All emails will eventually arrive, and no data will be lost.

We apologise for any inconvenience this may cause.
Nov 25, 12:01 GMT
Nov 26, 2020

No incidents reported.

Nov 25, 2020
Nov 24, 2020
Email processing delays
Resolved - This incident has been resolved.
Nov 24, 14:03 GMT
Investigating - We are currently experiencing sporadic processing delays when sending emails. This may impact your ability to log in to the system, as the 2FA code may have expired when the email arrives. If this occurs, please attempt a fresh log in.

All emails will eventually arrive, and no data will be lost.

We apologise for any inconvenience this may cause.
Nov 24, 11:42 GMT
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

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